Interview: CEO Cindy Myer Featured on The Record

If you know about Ridgewood Moving Services (Ridgewood Moving), then you know the amazing backstory behind our CEO, Cindy Myer. When her husband, Rob Myer, passed away, Cindy stepped up as a new leader for Ridgewood Moving Services despite knowing nothing about managing a moving company initially. Now, she continues to bring the company to new heights and does a fantastic job of carrying the Ridgewood Moving Services’ legacy.

Cindy recently opened up to The Record about her experiences as a CEO after this sudden turn of events. We posted the full interview below, which gives an in-depth look at Cindy’s powerful story as a woman leader in a male dominated industry. If you would like to see the full article, you can read it online on The Record’s website. Without further ado, here’s Cindy’s interview about becoming the CEO of Ridgewood Moving Services!

Q. When you and your husband originally bought Ridgewood Moving Services, what was the plan with respect to how the work would be divided between you?

Rob worked for Ridgewood Moving when he had gotten out of the military in the ’80s. We were married in 1985, when I was still in the fashion industry. In 1987, we bought the business. He ran it, and I was a vice president, just by title only.

And then in 1988 when I got pregnant and had my first daughter, I retired to raise a family. He ran the company from 1987 to 2005, when he passed away. He died of a heart attack. He was 47.

I don’t mean to be saying this in any light fashion, but it couldn’t have been a worse time because June, July and August is the busiest, busiest time in the moving industry. So it was a very crazy summer to say the least.

Q. After your husband died, you could have sold the company or hired someone to run it. Why did you decide to take it over yourself?

There were a lot of factors. There’s a sense of pride with this company that has been nestled in the community for so long. I had a feeling of responsibility for the employees who had been working for the company.

I had a responsibility to my own children to show them that we’ll be OK and that I can do it. That was our livelihood, so I really wanted to try to make a go of it. …. You’re a little bit in shock when it all happens, and you feel that you can do it, and then reality hits you.

Q. What was the reality that hit you?

Reality hits you like: I am thrust in a business that I know nothing about in an industry I know nothing about. And I didn’t know anything about running a business. I had to learn not only how to run a company and deal with employees and bills and all the stuff that goes along with owning a business.

Q. How did you learn?

I called on some neighboring moving companies. I called on the New Jersey Warehousemen and Movers Association to get support from them. It was really day-to-day absorbing processes and seeing how things flowed within the company.

Q. It’s surprising that neighboring moving companies were willing to help you. Weren’t they your competition?

Actually, anybody I ever called within the industry was very supportive. Many knew Rob and respected him and the business.

There were a lot of naysayers about women, especially about the wife running a company, but I don’t think it was the competition. It might have been some of my own employees and people looking in. But for the most part, I found overall great support from anybody I reached out to within my own industry.

Q. So at the beginning, you felt that you didn’t have the support of some of your employees?

You’ve got people who do things a certain way, they’re always used to doing that. Not only was I coming in as a new manager, I was a woman, and I was also the wife of the owner who never ran a moving company before. So I think there was a lot of dissension within the troops. I had, at that time, difficulty reeling them in.
Q. How did you overcome that?

I started joining different networking groups. I joined a women’s presidents organization. I started getting involved with the association in my state. I started developing more confidence by aligning myself outside of my work environment with professionals — women and men. I allied myself with a van line offering us the opportunity to move people out of state. I joined CEO round tables of commerce and industry to align myself with other business leaders.

I had to surround myself with like-minded individuals who supported my vision and direction for the company.

When I took over the business, I realized I had to find something in this moving company that I could connect to. What I found was what we’re doing is we’re moving lives, and that’s a really important job.

It’s the third-most stressful event that occurs in someone’s life: death, divorce, moving. We can be a resource to these clients — if they need a plumber or painter or a tag-sale person or whatever, I can recommend them. And we can do a lot of philanthropic things.

 

Cindy for Interview

Q. What philanthropic work do you do?

When people have too much furniture, we can donate it. Instead of having people throw out food when they’re moving, I have them put the food in a box, and we’ll bring it up to the Center for Food Action. When Superstorm Sandy happened, I used some of my trucks to bring supplies to a shelter. We also used my warehouse as a hub for collecting goods to bring to Little Ferry and Moonachie and areas like that.

Combining what I do in moving people’s lives and helping be a part of a community, I’ve been able to really enjoy what I do. My people know our core values. They know that we’re more than just a moving company; that we want to be a total resource when people are moving.

Q. You mentioned earlier that you had to surround yourself with like-minded individuals, not people stuck in the past. Did you have to fire people?

After I started feeling that I was on solid ground and I felt more confident, I started letting people go. I started firing people who didn’t support me. I had guys taking trucks and doing side jobs and doing all sorts of things, and I did a big timeout. I pulled a meeting with all the guys, and I said, “If you don’t like the way I’m running things, then there’s the front door.”

I had to do a real overhaul of what type of people I was bringing into this company, and it all paid off. I have a staff meeting every week. I have a sales meeting every week. We have a daily huddle with the movers, and I have monthly meetings with the movers. And we bring people in for presentations. I’ve brought in chiropractors, financial advisers, insurance people, all into to talk to my staff and my moving professionals.

Q. It sounds like you’re offering a lot of innovative things to your staff as well as to your customers. Because of what you’re spending on such initiatives, does that make you less competitive on the prices you’re charging your customers?

I’m a firm believer in you get what you pay for and that in order to bring in the right professionals you have to pay them handsomely. You can still be competitive, but people need to be leery of the lowest-priced mover or any type of professional. You wonder what are they paying their labor in order to make their price that low.

I have full-time moving professionals who have benefits, health care, vacations, incentives that make them veterans in their industry. That’s who you want with your trusted belongings.

Q. There was a time when your business was in rough shape. How did you turn it around?

When I took over the business, the company was bleeding. What the company was paying out was more than what the company was making. After about a year, I started having to look at every vendor, every expense that we had and compare prices, whether it was insurance, phone, pretty much everything, line by line, by looking at every single thing and working with a strong accountant.

Take insurance, for example. When I took over the company, my husband had been working with the same insurance agent for like, 20 years. You get complacent. And if you don’t shop around, you don’t know if you’re overpaying or not. So when I started comparing insurance companies, I cut that in half by just shopping around and finding a company that was used to insuring moving companies.

Improving safety and training was also important. If you are moving and you’re breaking a lot of things and you’re paying out claims, that’s not a good thing. If you train and get the right people onboard who know how to pack and protect the items and your claims go down, your revenues go up.

Q. How does your being a woman affect your business today?

Moving is a male-dominated industry. People think of movers and owners of moving companies as these big, burly guys. So when I took over the company, it surprised some people that I even wanted to make a go of it. I used being a woman as an advantage.

In a lot of the residential moves, you’re meeting with the wife. So having women deal with other women, we understand the needs, and we have the attention to detail.

Q. Any negatives?

I think women in many industries have to prove themselves even harder than a man because it’s assumed that a man can do it — and with a woman, it’s: “Well, I don’t know … we’ll see about it.” We just have to work a little bit harder.

Q. Ridgewood Moving Services was certified as a woman-owned business. What does that do for you?

Fortune 500 companies have money set aside for woman- or minority-owned businesses. Being certified as a woman-owned business allows me to go after that. I have been a certified woman-owned business for about seven years. I like the title more, as I’m proud to be a woman-owned business. I think I get more of a pride factor than I get business out of it.

Q. You’ve said that you want to be a comfort to your clients during what’s typically a stressful time in their lives. Besides offering contractor recommendations and donation suggestions, how does a moving company offer comfort?

I go to senior centers and talk about the moving process and try to guide people who are starting to think about it. I do a Moving Magic class with colleague of mine at the Ridgewood Community School, so that people can go who are thinking of moving. We give them guidelines and organizational tips on the process of moving. We try to educate our customers, so we talk to them about how to choose the right mover and what the steps are in the moving process. On my website, I try to add all different types of informational guidelines — from packing tips to storage solutions.

On a lot of senior moves, I like to go personally. And we know we’re going to need to allocate about two hours with a senior. They might want to tell us stories. They have a lot of questions. I actually bring a binder that I give them. And I have them store all their important papers about moving or anything else they need in there, so they have one place to put all their stuff. I also will write to-do lists for them.

Q. What goals do you have?

One day I’d like to have my own building. I’ve been leasing a 15,000-square-foot facility in Mahwah for 10 years, and I just renewed my lease. I love where I am, and I love this area, but I would love to own my own building one day.

I’d like to eventually be a spokeswoman for the industry. I’d like to get involved on a national level. I like to support other women, so I would go into helping young women entrepreneurs grow their business on a consulting level at some point.

Want to show your support to Cindy and Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

Rolling River Day Camp Collects Food Donations for Move For Hunger

Ridgewood Moving Services (Ridgewood Moving) is always trying to find ways to support others, which is why we’ve assisted nonprofit organizations like Move For Hunger to make a difference in the world. When clients have nonperishable food items that they no longer need, they can choose to donate them to Move For Hunger so it can go to someone that needs it. Move For Hunger also follows its mission by throwing events to collect donations and spread awareness about the organization. For example, they are partnering with Rolling River Day Camp in New York to collect food donations!

The event will be held on August 14 from 6:30 PM to 8:30 PM. The camp will be collecting food at 477 Ocean Avenue, East Rockaway, Oceanside, NY 11518. They will be throwing an end-of-summer Hip Hop Night, so plenty of fun will be had if you attend! Here’s an excerpt from the original post on the Move For Hunger blog:

“School is out and summer has begun! However, without the help of a guaranteed school lunch, many children struggle to get enough to eat throughout the summer months. Hunger does not take a summer vacation, and Rolling River Day Camp of East Rockaway, NY hopes to help.

Camp

Last year, the Rolling River Day Camp donated an incredible 400 lbs. of non-perishable food items to its local food bank, helping to feed the thousands of children who struggle to find food throughout the summer months. The smallest donation makes a massive impact on ending summer hunger. We hope to see you there!”

Does this sound like something you would want to attend? If so, you can find out more information on Move For Hunger’s blog. You can also find out about Rolling River Day Camp by visiting their website. Remember, as stated above, even small donations help and can make a difference in a person’s life!

Are you a raving fan of Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

Support the Center of Hope and Safety at the Golf Classic

A lot of raving fans of Ridgewood Moving Services (Ridgewood Movers) are familiar with the Center of Hope and Safety (previously Shelter Our Sisters). This is because we are huge supporters of this nonprofit organization’s mission to stop domestic violence and make the world a safer place. Not only do they have a 24-hour hotline in order to provide immediate help to those who are suffering, they also give victims a place to stay and rehabilitate themselves. As a result, Ridgewood Moving has proudly supported this organization for many years.

The Center for Hope and Safety often throws events to spread awareness about its mission. The most recently announced event is for their Annual Golfing Classic event, which is being held at the Englewood Country Club in River Vale, NJ. Participants will experience 18 holes of golf, lunch, cocktails, dinner, prizes, and a silent auction. So, even if you don’t like playing golf, there’s still plenty to do!

Golf Outing

Not only will you be able to enjoy a variety of activities at the Englewood Country Club, all the proceeds help the Center for Hope and Safety! This will help it provide aid to those that are in need. The event starts on October 1, but it’s important to sign up early to reserve a spot! You can register online by clicking here.

Are you a raving fan of Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

July Testimonials

Every month, we at Ridgewood Moving Services (Ridgewood Moving) compile a list of the testimonials sent in by our raving fans. Last month, we looked at some of the best reviews that were featured on Yelp. In a similar fashion, we’ll now look at some of the best reviews we’ve received on Facebook.

Yes, not only can you follow our posts and like us on Facebook, you can also review us there as well! Most people think of popular sites like Angie’s List when it comes to reviews, but Facebook is still an important part of the testimonials we receive. Writing a review is one of the best ways one can support our moving company and become one of our raving fans!

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If you would like to help get more raving fans on our Facebook page, you can write a review for us by clicking here. Without further ado, here are this month’s testimonials:

Jade Yesim Gunver — 5 stars — “I can’t thank enough to Ridgewood Moving, cause they make the whole moving experience so easy and comfortable for us. I believe they are all unique, starting from Cindy Myer, the owner to each staff member they are there to help you. So I highly recommend their service, you will thank me later.”

Robert Hermansen — 5 stars — “Best mover in the area. Cindy and her staff are wonderful. The movers are courteous, prompt and work quickly and diligently with your possessions. You will not find a better moving company. Have used them multiple times to move and to move heavy items. Highly recommend them. 5 Stars!!!!!”

Archer Katz — 5 stars — “We love Ridgewood Moving Company! We have used them several times and they always do an amazing job. I recommend them to anyone looking for reliable movers.”

Peter Branigan — 5 stars — “None better than RMS, period.”

If you want to be featured on a future blog post, then leave us a testimonial or a review. You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Let your voice be heard! If you write us a testimonial, you have a good chance of being featured on next month’s post. Thanks for reading everyone!

Home Instead Senior Care Fights Senior Scams by Spreading Awareness

At Ridgewood Moving Services (Ridgewood Moving), we support all organizations that exist to better our local community. Primarily, we work with nonprofit organizations like the Center for Hope and Safety and Move For Hunger, but we also aid other organizations when they need support. One such organization is Home Instead Senior Care, which is an elderly care organization that is now on a mission to prevent the senior community from being scammed.

There’s a good reason why Home Instead Senior Care is doing this: there have been many articles and news stories about seniors being scammed as of late, generating a need for awareness on the issue. As a result, Home Instead Senior Care have compiled a list of scams that seniors should be on the lookout for and are trying to spread the word about this issue.

Ridgewood Moving Services is doing its part by bringing this issue to your attention. If you know anyone that can benefit from this information, please send them the following diagram:

Awareness

For more information about Home Instead Senior Care, please visit their website. If you are a raving fan of Ridgewood Moving Services, then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

Moving Moments With Move For Hunger

Here at Ridgewood Moving Services (Ridgewood Moving), we support all kinds of nonprofit organizations that want to make a difference in the world. One of those nonprofit companies that we support is called Move For Hunger. When clients have nonperishable food items that they no longer need, we collect them and give them to Move For Hunger so it will go to starving families that need it!

Much like us, Move For Hunger also runs a fantastic blog to keep their fans up to date on the organization’s latest activities. If you haven’t checked it out before, I highly recommend that you give it a read by clicking here. There’s one recent post that Move For Hunger made in particular that’s really interesting called Moving Moments, which talks about how little things can make a big difference. Here’s a heartwarming anecdote from this post:

“One of our interns here at Move For Hunger works part-time at a restaurant near her hometown. At the end of each shift, she receives a free meal from the restaurant. On the ten-minute walk to her car, everyday our intern sees at least one or two homeless people sitting outside on a bench or the sidewalk. This past Sunday night, after a long day of work, our intern was walking back to her car with a delicious chicken sandwich and a side of fries, when one homeless man caught her eye: he looked hungry. She asked him if he had eaten that day. Quick to answer, the man said he hadn’t eaten in two days. On the spot, she gave him her hard-earned chicken sandwich and fries.

#goodmove

Moving forward, she has decided to do her part to fight hunger in her community: each evening after her shift at the restaurant, during her walk back to her car, she will give her meal to someone in need.

You are an inspiration to us all! #GOODMOVE

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What a fantastic story! If you are Ridgewood Moving Services client, then you can make a kind gesture like this by donating your food as well. Ask anyone about Move For Hunger at our office and we will be glad to assist you. If you would like to see the full, original post then please click here. You can also learn more about Move For Hunger by visiting its homepage here.

Are you a raving fan of Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

June Testimonials – Yelp Edition

Every month, we at Ridgewood Moving Services (Ridgewood Moving) compile a list of the testimonials sent in by our raving fans. We wanted to do something similar this month, but much like our Twitter Testimonial post, we’re going with a new theme this time: Yelp Testimonials!

We receive a ton of testimonials on Yelp. However, because Yelp’s website only promotes certain reviews over others, many of our reviews do not get seen. To remedy this, we would like to promote these reviews and give them the spotlight they deserve. Below, you can see examples of reviews that are not on the front page of our Yelp site, but ones that certainly deserve to be there!

If you would like to help get more raving fans on our Yelp page, you can write a review for us by clicking here. Without further ado, here are this month’s testimonials:

Ashley C.

My husband and I were truly impressed by this company. We moved locally at the beginning of the month. Our closing date was actually sooner then we originally planed so we called the company with short notice and were able to get someone out for an estimate and secured our moving date with no problem at all. In fact, I had called a few other companies and they did not do an estimate in person which I am sure can contribute to unexpected costs down the line. From my first phone call, to the gentleman that did the estimate, to the actually moving crew – we were met with nothing but professional and courteous staff. I was pleasantly surprised that our final cost was actually LESS then the original estimate. They estimated the move taking a lot longer then it did. The crew was diligent, respectful, and fast paced. I would recommend this company to anyone!

Lily M.

I have decided to use Ridgewood Moving to move from heavily packed town house to a condo unit a week ago. I must say that it was great. They did a fantastic job and I would recommend them to all my friends and family any day :-)

Barbara P.

Highly recommend this company. From start to finish, our move from a 4-bedfroom home with 27 years worth of “stuff” into a 2 bedroom townhouse was practically stress-free thanks to Ridgewood Moving. They were able to accommodate us — at almost the last minute — 2 days before Thanksgiving!! Their quote was very fair, and the moving crew was wonderful. They took special care with all our belongings, and got us settled in our new home quickly and without any problems. Definitely a five-star operation!

Photo Credit: Carl Cox

Photo Credit: Carl Cox

Maureen S.

Ridgewood Moving moved our corporate offices after 24 years and the experience was exceptional from our first meeting to our moving day and beyond. The staff is professional, understanding and beyond patient. They helped us each and every step of the way. Cindy Myer is a true professional who sets the bar high for her company and has an incredible staff working with her. Moving is always stressful and yet with Ridgewood Moving’s help, we are in our new office happier than ever. Thanks again. H & E Telephone Federal Credit Union

Dale T.

I can’t say enough good things about my experience with Ridgewood Moving. From the initial estimate to the final move, everyone was spectacularly helpful. The estimate was done quickly and accommodated my work schedule.

Ridgewood moved my family and my parent’s family during a 3-day span and both moves were done very professionally. The crew leader, Chris, and his team were extremely friendly and efficient. Got to know another member of his team, Jimmy, simply such a wonderful personality and enjoyed talking to him.

Both times the move actually came below estimates – which was a wonderful surprise.

I’ve moved several times in the past and have used other moving companies. While I haven’t had any complaints with those companies, Ridgewood Moving is simply one of the best and I highly recommend them.

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If you want to be featured on a future blog post, then leave us a testimonial or a review. You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Let your voice be heard! If you write us a testimonial, you have a good chance of being featured on next month’s post. Thanks for reading everyone!

Interview: Dee Adamson

Two weeks ago, we welcomed our newest employee, Dee Adamson, on Ridgewood Moving’s social media. Thank you to everyone that wished her a warm welcome! When we last welcomed a new employee, it was when Christina Lowe first joined us in September last year. To give everyone a better idea of what kind of person Christina is, we interviewed her about her interests and work experience. Because that went over very well, we also interviewed Dee recently to introduce you to the newest member of our team. We hope you enjoy it!

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Meeting Dee

What are some of your general interests?

“I love old architecture. That’s one of my general interests. I read quite often. Not necessarily the normal juicy novels that everybody is into. I like to read about other countries, just the ways of life of different people. I do not watch television as a rule, unless it’s a really good cooking show or something involving architecture, homes, things like that.

What draws you into architecture?

I’m not really sure. I’m very interested in all things old. New architecture doesn’t really excite me as much as anything ancient. We go on vacation and my family goes in one direction and I go in the other to look at old churches, old cemeteries. Some people get totally creeped out by that, but I just think that it’s amazing.

I’m very interested in people too and cultures, so that really helps me a lot with what I do on the customer service end.

Dee

Working in the Moving Industry

Explain a little bit about yourself and your background.

I was a stay at home mom for many years. I went out into the business world. I started out with a mostly commercial moving as a receptionist and worked my way up after 15 years. I coordinated moves for big companies all over the country and sometimes the world international moves, etc.

I started out doing a lot of the household and the van line work but graduated more toward the commercial end of the industry. Basically, heavy customer service work. I dealt with a lot of CEOs of major corporations. I started out as a receptionist, answering some phones, and evolved over the years to everything. I went through the ranks. I always say that the only thing I didn’t do there was payroll and dispatching. Everything else I’ve had my hand in, gotten involved with, worked with bidding, but all very heavy customer service background.

Were interested in this job because it is people oriented?

If it weren’t for the one on one contact, this wouldn’t be something that I would be interested in at all. At Ridgewood Moving Services, we’re all in the same industry, we all have the same goal. We want to get everybody from point A to point B happy and damage free.

Do you have a good impression of the employees that work here?

Absolutely. That’s one of the reasons why I took this job. And that’s the truth. I had such a good, warm feeling from the first day. When I met Cindy, I was so impressed by her story and it totally inspired me. Everybody thinks that women can’t do much of anything, so seeing the way she’s evolved and developed this company is just impressive but it’s also inspiring.

Cindy’s story attracted you to RMS?

Absolutely. I was looking for something completely different in the same industry than where I was. I wanted to find something with more of a personal touch.

When I started to think about changing careers and switching companies to work for, I’d remembered Cindy and her story, spoke to a few people, and got in touch with her. She said, “Come in and talk to me.” When I first came here, I realized that this is exactly what I wanted. We’re busy and we get the job done, but I love the closeness and the human side to the job. That’s what I was drawn to.

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Are you a raving fan of Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

Blog Post #100: Top 10 Ridgewood Moving Blogs

You know what’s incredible? This is the 100th blog post that I have written for Ridgewood Moving Services (Ridgewood Moving)! I started out as an intern here a year ago and fell in love with the company because of the amazing welcoming employees and their dedication to helping out their clients. I also really like that we’re supporters of numerous nonprofit organizations, such as Move For Hunger and the Center for Hope and Safety, making us more than just a normal moving company.

I’ve always enjoyed blogging for Ridgewood Moving, but I never imagined I’d write 100 different posts! I’m really impressed that I’ve done this much work for the company and it’s all thanks to the raving fans that support us every day. Your love for the company is truly inspiring and we appreciate all the testimonials that you send in.

If you are new to the site, I’ve compiled a list of ten of my favorite blogs to introduce you to our content. This is a great way to see what we’ve accomplished and what we stand for as a company. Check it out:

  1. First Week At Ridgewood Moving Services!

Not only does my first post perfectly show my enthusiasm for getting a job at Ridgewood Moving Services, it also captures what makes the company so special. When I started working here and was greeted by the lovely team, I knew this was more than just a regular moving company. I think this is important because I was able to grasp why our raving fans like Ridgewood Moving Services while on the job.

  1. RMS Best Practices

This post shows one example of how we train our employees. We had two different groups of movers compete to see who can come up with the best and worst practices that an employee could perform on the job. This was a great learning experience for new movers that are just starting with us for the first time! Find out what each team came up with by checking out the post.

  1. Video: Packing Demonstration

I can talk all day about how good our professional employees are at their jobs, but unless you’ve already used our services, you would have to take my word for it. However, you can now see it for yourself through an in-depth video that explains our packing process. You may even learn a thing or two by watching!

  1. Retrospective: Notable Ridgewood Moving Services’ Awards

We’ve been recognized through a ton of awards because of the superior moving service we provide in comparison to other companies. As a result, we’re considered to be one of the best moving companies in New Jersey! Check out this post to see the biggest awards we’ve earned.

Movers All

  1. December Testimonials (Retrospective)

The biggest reason why we’ve been able to stay in business for about 50 years is because we’ve received so much support from our raving fans! You can see this support for yourself on our blogs, where we dedicate a post every month to the testimonials we receive from clients! This particular post chronicles some of the best testimonials we received last year.

  1. March Testimonials – Twitter Edition

While this is just another example of a testimonial post we’ve done, this is definitely a special one! As you may have guessed, this post is different because all of the testimonials come from Twitter. This goes to show that our fans can be found on any kind of outlet on the Internet!

  1. Interview: Christina Lowe

Ever wanted to learn more about the people that work at Ridgewood Moving Services? Here’s an interview I did with Christina Lowe, a moving consultant, when she first started working for the company! If you’re calling to coordinate a move, there’s a good chance that you’ll be speaking with her.

  1. Why You Should Donate Food to Move For Hunger

Did you know that we work with nonprofit organizations like Move For Hunger? If you go on a move with us and have nonperishable food that you no longer need, you can choose to donate it to us so your food can go to hungry families. This blog post will give you some great reasons for why you should participate in this program!

  1. Interview: Trish McAleer from the Ramapo-Bergen Animal Refuge

Aside from Move For Hunger, we also support other kinds of nonprofit companies that are within our community. That’s why I spoke with the Ramapo-Bergen Animal Refuge about their work as an Animal Refuge and Adoption Center. They are looking for items like blankets for their animals, so please show them your support!

  1. 2014 Photo Slideshow Retrospective

For our Christmas party, I compiled a slideshow that shows our achievements in 2014. You can see it yourself in this blog post, making this a great retrospective post for anyone interested in learning about our past.

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Are you a raving fan of Ridgewood Moving Services? Then leave us a testimonial or a review! You can do so on our testimonials page, Yelp, Google +, or Angie’s List. Every review helps us out, so please consider choosing one of the links above. Thanks for reading everyone!

Warning: Don’t Hire Any Mover Without Reading This Consumer Information Message

Consumer Information Notice

How to Hire the Right Mover and Get Your Money’s Worth

You have a difficult decision to make, one that may impact your life for many years to come.

In the coming days or weeks, you’ll select a mover to pack, load and transport your most valued possessions to your new home. I think you may be surprised to learn how different moving companies can be from one another.

Moving companies don’t all have the best reputation. There are plenty of horror stories—

  • Movers who never showed up on moving day – and were never heard from again after being paid a large deposit;
  • Furniture that was badly damaged, with no reimbursement to the customer;
  • Valuable items that were “lost” in transit; and are somehow missing from the inventory list;
  • Belongings “held hostage” by dishonest movers demanding thousands of dollars in cash before unloading the customer’s possessions;
  • Or the nightmare odyssey that took twice as long and cost three times as much as promised.

That’s why I wrote this consumer information notice. There’s no reason for you to endure the agony that so many others have lived through. Your moving experience CAN be painless and trouble free. I want you to know what to look for — and what to look out for — when deciding upon a moving company.

Moving companies fall into two main categories:

  1. Reputable, licensed companies that follow a strict code of ethics, handle your belongings with care, treat you with respect and consideration, and stand behind their work.
  2. Fly-by-night operators; the guys who may seem friendly but cut corners by hiring untrained workers, not packing your belongings the right way, or not being properly licensed or insured.

So how do you tell them apart? And why should you care?

As I said, the decision you make about your mover could impact your life for a long time to come.

Here are some questions to ask every moving company you’re considering.

Is your company licensed and registered?    

There are many movers here in New Jersey that operate illegally without a license. A lot of them are found advertising on Craigslist, Yelp, and other Internet sites.

Let me explain why it’s so important that you use only a licensed mover.

  • In order to be licensed, a mover must comply with the regulations that protect you, the consumer, against unnecessary risks. If you use an unlicensed mover and there’s a problem, the State won’t be able to help you resolve it.
  • Licensed movers are required to carry insurance that protects you. How can this affect you? Let’s say a worker is carrying a heavy piece of furniture down the stairs and slips. Without Worker’s Compensation insurance, you could very well be on the hook for the worker’s medical care. Or, without property damage insurance, you won’t be reimbursed for damage to any of your personal belongings. Also, some homeowners policies won’t cover damages if you use an unlicensed mover.
  • Licensed movers are required to provide you with certain information, like a written estimate and a U.S. Department of Transportation booklet called Your Rights and Responsibilities When You Move. Reputable movers want you to be informed. Unscrupulous movers would rather you be uninformed.

Unlicensed movers don’t comply with these regulations and this puts you, your family, and your belongings at risk. And don’t believe the lie that they’re waiting for their licensing to be approved.

When all is said and done, do you really want to let a company that’s operating illegally put your belongings on their truck?

Do you have trained employees who have been screened?

Disreputable companies use day laborers without proper training and with who-knows-what kind of background. A 2015 sting operation in New Jersey identified 19 unlicensed movers. Many of the workers were illegal immigrants and some of them had outstanding warrants, including child molestation charges. Don’t risk your family’s safety by hiring a mover that doesn’t perform background checks on their employees.

Are you a member of your industry association and Better Business Bureau?

Membership in the industry trade association demonstrates that a company is licensed and is committed to continuous improvement to better serve their customers. You can see a list of association members at the New Jersey Warehousemen and Movers Association website at www.njmovers.com.

Membership in the Better Business Bureau shows a company’s commitment to ethical business practices. The BBB exists so that consumers have an unbiased source to guide them on matters of trust.

Do you have 10 or more references I can call?

Any reputable moving company will have plenty of references that you can call. If a moving company only gives you three or four, be careful. It’s not uncommon for businesses to use their friends and relatives as references. And don’t believe reviews that you read on the internet—it’s too easy to pay a few dollars to have strangers post great reviews about your company.

Do you require a large deposit?

Be very careful. Reputable movers will not ask you for a large upfront deposit. Do not, under any circumstances, give a company a large deposit. There’s a good chance you’ll never see them—or your money—again.

A word about cost

The old adage is really true, “You get what you pay for.” This is especially true with moving companies.

Unlicensed and lower caliber movers might offer to move you for a little less money than a reputable mover like us, but where are they cutting corners? To give you a cheaper price they might hire untrained workers, not carry insurance, and handle your belongings with a minimum of care.

Plus, they might demand more money after your possessions are on their truck, and you’ll end up paying as much—or more—than if you had used an honest mover.

No amount of savings is worth this misery. You’ve worked too hard and invested too much money in your valuable possessions. Why throw it away for the few pennies you save on poor service provided by a dishonest mover?

I’ve written a more in-depth booklet called “What Everybody Who’s Planning a Move Ought to Know When Hiring a Moving Company.” This booklet gives you even more details about what to look for in a mover. Plus, it gives some tips about saving money on your move and from our employees about how to pack your boxes to avoid damage.

I’d like you to have this booklet, which you can request by calling us at 1-201-529-2211, or by requesting it on our website, www.ridgewoodmoving.com.

If you want great service by a well-qualified, reputable moving company that can deliver the worry-free move you desire – professionally and on time – then I invite you to call us.

We’ll be happy to answer your questions – provide you information over the telephone – or come into your home to discuss the details about your move – without obligation of any kind. To reach me, call 1-201-529-2211.

Thank you,

Cindy Myer, Ridgewood Moving Services